Shipping policy

Effective Date: 2026-01-01

1. Introduction

At YardHausLiving (“we,” “us,” or “our”), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, www.yardhausliving.com

2. Shipping Destinations

Countries We Ship To

We currently ship to addresses within the United States, excluding Hawaii. At this time, we do not ship to Hawaii or international destinations.

Future Expansion

We are continually working to expand our shipping destinations. Please check back regularly for updates.

 

3. Shipping Costs

Domestic Shipping (USA)

  • Standard Shipping: Free shipping on all orders over $50

No Hidden Fees

All shipping costs are calculated and displayed at checkout. There are no hidden fees.

4. Order Processing Time

Processing Time

Orders are processed within 2-3 business days (Monday to Friday, excluding holidays).

Order Cut-Off Time

Orders placed before 5:00 PM CST will begin processing the same day.

Weekend and Holiday Orders

Orders placed on weekends or public holidays will be processed on the next business day.

5. Estimated Delivery Time

Domestic Shipping

  • Standard Shipping: 3–9 business days

Notes

Delivery times are estimates and may vary due to factors beyond our control, including weather conditions, carrier delays, or other unforeseen circumstances.

6. Shipping Methods and Carriers

Reliable Carriers

We partner with reputable carriers to ensure your package arrives safely.

Domestic Carriers

USPS, UPS, FedEx

Shipment Tracking

All orders include tracking information, which will be provided via email once your order has shipped.

Insurance

Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.

7. Order Tracking

Tracking Information

Once your order has shipped, you will receive a confirmation email containing:

  • Tracking number

  • Carrier name

  • A link to track your package

How to Track Your Order

You can track your order by:

  • Visiting www.yardhausliving.com/track-order, or

  • Using the tracking link provided in your shipping confirmation email, or

  • Entering your tracking number directly on the carrier’s website

Tracking details will include the current shipment status and estimated delivery date, as provided by the carrier.

Assistance

If you have questions or need assistance with tracking, please contact our Customer Service team.

8. Delivery Issues

8.1 Delayed or Lost Packages

Delayed Delivery

If your package is delayed beyond the estimated delivery time, please contact us at support@yardhausliving.com or 1 (855) 631-1461.

Lost Packages

If your tracking information indicates that your package was delivered but you have not received it, please:

  • Verify the shipping address provided

  • Check with neighbors or building management

  • Contact us for further assistance

8.2 Damaged Packages

Reporting Damage

If your package arrives damaged:

  • Take photos of the damaged packaging and items

  • Contact us within 5 days at support@yardhausliving.com

Resolution

We will work with you to arrange a replacement or refund, as appropriate.

9. Missing Items

Reporting Missing Items

If any items are missing from your order:

  • Contact us within 5 days of receiving your package

  • Provide your order number and details of the missing item(s)

Resolution

We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.

10. Return and Refund Policy

Returns

Returns are accepted within 30 days of receiving your order.

Conditions for Returns

  • Items must be unused, undamaged, and in their original packaging

  • Certain items (e.g., personalized or perishable goods) may not be eligible for return

Return Shipping Costs

  • Customer Responsibility: Return shipping costs are the customer’s responsibility unless the item is defective or not as described

  • Company Responsibility: If the return is due to our error, we will cover the return shipping costs

Refunds

Refunds are processed within 14 days after receiving the returned item and will be issued to the original payment method.

For More Information

Please refer to our Return and Refund Policy for additional details.

11. Incorrect Address

Address Accuracy

Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Returned Packages

If a package is returned to us due to an incorrect address:

  • We will contact you to arrange reshipment

  • Additional shipping charges may apply

12. Contact Information

If you have any questions or concerns regarding your shipment, please contact us:

Customer Service Email: support@yardhausliving.com
Customer Service Phone: 1 (855) 631-1461

Company Address:
YardHausLiving
5511 Parkcrest Dr, Suite 103
Austin, Texas 78731

Customer service hours:
Monday to Friday, 9:00 AM – 5:00 PM CST

13. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.

Thank you for shopping with YardHausLiving.
We appreciate your business and are committed to providing you with exceptional service.